Shipping policy
Shipping Policy
Shipping and delivery
This Policy governs the shipping and delivery of orders placed on the online store of Ischia Beauty Officine Termali s.r.l.
Our aim is to prepare every order and hand it over to the courier in the shortest possible time, providing the customer with clear information on costs and delivery arrangements before the purchase is completed.
1. Shipping within Italy
The following conditions currently apply to orders with a destination in Italy:
Orders with a value below €65:
standard shipping cost €4.90.
Orders with a value of €65 or more:
free standard shipping.
The threshold for obtaining free shipping is calculated on the final value of the products in the order after the application of any discounts, promotional codes, coupons or other price reductions.
Therefore, if, following the application of a discount, the final value of the order is less than €65, the applicable shipping cost will be charged.
2. Updates to shipping rates
The rates indicated in this Policy are those currently applied and may be updated in the future.
Any changes:
- will apply exclusively to orders placed after they come into force;
- will be communicated to the customer before the order is completed;
- will not alter the shipping cost of an order that has already been concluded.
The cost actually applicable to the individual order is always shown during checkout before the customer confirms the purchase and the related obligation to pay.
In the event of a future change to the rates, this Policy will be updated accordingly.
3. Order preparation
Orders are generally prepared within 1–2 working days of receipt of the order and, where applicable, of confirmation of payment.
Working days normally means the days from Monday to Friday, excluding public holidays.
Orders received during the weekend or on public holidays are normally processed starting from the first following working day.
During periods of high order volume, promotions, holidays or other exceptional circumstances, preparation times may vary.
4. Delivery times in Italy
After the shipment has been handed over to the carrier, delivery in Italy generally takes place within:
1–3 working days.
The times indicated are delivery estimates and do not constitute a guarantee of delivery on a specific date, unless a particular deadline has been expressly agreed with the customer.
Times may vary, for example, depending on:
- place of destination;
- public holidays;
- periods of high shipping volume;
- weather conditions;
- strikes;
- exceptional events;
- other circumstances that may affect logistics operations.
Unless a different deadline has been expressly agreed, Ischia Beauty delivers without undue delay and in any event in compliance with the time limits laid down by the applicable legislation.
For purchases to which the Italian Consumer Code (Codice del Consumo) applies, unless otherwise agreed, delivery must take place no later than 30 days from the conclusion of the contract.
5. Courier used
Ischia Beauty Officine Termali s.r.l. may use various carriers and couriers, selected according to the destination, logistical requirements and the characteristics of the shipment.
The choice of carrier may therefore vary from one order to another.
When available, the customer will receive the information needed to follow the status of their shipment.
6. Liability during transport
When the shipment is arranged by Ischia Beauty through a carrier chosen or proposed by Ischia Beauty, the risk of loss of or damage to the products remains with the seller until the customer, or a third party indicated by the customer other than the carrier, takes physical possession of the goods.
Therefore, handing the parcel over to the courier does not automatically transfer the risk to the customer.
If the customer independently chooses a carrier that has not been proposed by Ischia Beauty, the different rules laid down by the legislation in force apply.
7. Shipping within the European Union
Ischia Beauty ships to the countries of the European Union.
The following conditions currently apply to international shipments:
Orders with a value below €100:
shipping €19.99.
Orders with a value of €100 or more:
shipping €9.99.
The applicable rate is determined on the basis of the order value resulting at checkout, after the application of any discounts or price reductions.
The final shipping cost is always shown to the customer during checkout before the purchase is confirmed.
8. Shipping outside the European Union
Ischia Beauty also ships to certain destinations outside the European Union.
The destinations actually available may depend on the possibility of shipping to the country concerned, on local regulations, on the characteristics of the products and on the transport services available.
The destinations to which an order can be placed are those made available during checkout.
The following shipping rates currently apply to non-EU destinations:
Orders with a value below €100:
shipping €29.99.
Orders with a value of €100 or more:
shipping €19.99.
Delivery times to international destinations may vary considerably depending on the country, the carrier and customs procedures.
9. Duties, taxes and customs charges for non-EU shipments
For shipments destined for countries outside the European Union, the order may be subject to:
- customs duties;
- import taxes;
- VAT or local taxes applicable on import;
- customs clearance costs;
- fees or other charges required by the customs authorities or by the operators responsible for customs clearance.
These amounts are not included in the price of the products or in the shipping cost indicated on the site, unless expressly stated otherwise during checkout.
Any duties, taxes and charges required for the import of the products into the country of destination are borne by the recipient, to the extent permitted and in accordance with the applicable legislation.
Ischia Beauty does not determine the amount of such charges and cannot predict their amount in advance, since they depend on the provisions applied by the country of destination.
The customer is responsible for checking any customs or import obligations applicable in their own country.
10. International shipping times
Delivery times for international shipments depend, among other factors, on:
- country and place of destination;
- carrier used;
- customs procedures;
- checks by local authorities;
- public holidays;
- any exceptional events.
Any times communicated are estimates, unless a specific delivery date or deadline has been expressly agreed.
Any time required by the customs authorities to carry out checks or import procedures may affect the actual delivery date.
11. Delivery address
Before confirming the order, the customer is required to check carefully that the information used for shipping is correct, including:
- first name and surname of the recipient;
- address;
- house number;
- postcode or ZIP code;
- city;
- province or region, where applicable;
- country;
- telephone number and other information required for delivery.
If you realise that you have entered incorrect information, contact us as soon as possible:
Email: info@ischiabeauty.com
Telephone: +39 081 99 69 75
Mobile: +39 351 013 4647
We will do our best to amend the details before the order is handed over to the courier.
Once the parcel has been handed over to the carrier, it may no longer be possible to change the address, or it may be necessary to bear additional costs charged for changing the delivery.
12. Incorrect or incomplete address
If delivery cannot be completed because of an incorrect, incomplete or non-existent address provided by the customer, Ischia Beauty will contact the customer where possible in order to handle the situation.
If the parcel is returned to Ischia Beauty for a reason directly attributable to the delivery information provided by the customer, the customer may be charged any costs actually incurred and directly attributable to the failed delivery and the return of the parcel, to the extent permitted by law.
No automatic penalties or costs disproportionate to the expenses actually incurred are applied.
This is without prejudice to any mandatory rights granted to the consumer by the applicable legislation, including the right of withdrawal when validly exercised.
13. Failed delivery or failure to collect the parcel
The customer is invited to follow the courier's communications and to be available for delivery or for any collection of the parcel within the time limits indicated by the carrier.
The mere refusal of delivery or failure to collect the parcel does not, in itself, constitute a valid declaration of withdrawal.
A consumer who intends to exercise the right of withdrawal must inform Ischia Beauty by means of an explicit statement, as indicated in the Refund and Returns Policy.
If the parcel is returned to Ischia Beauty following failure to collect it, the recipient being untraceable or another circumstance attributable to the customer, and the right of withdrawal has not been validly exercised, Ischia Beauty may:
- refund the price of the returned products;
- deduct any shipping, storage and return costs actually incurred and directly attributable to the failed delivery;
- or, at the customer's request, consider a new shipment, the additional costs of which may be charged to the customer.
Any amount withheld will be commensurate with the costs actually incurred and will not be in the nature of a penalty.
If, on the other hand, the consumer has validly exercised the right of withdrawal, even before taking physical possession of the products, the conditions laid down in the Refund and Returns Policy and by the legislation in force will apply.
14. Non-payment of duties or customs charges
If a non-EU shipment is not delivered or is returned to Ischia Beauty because the recipient has failed to pay duties, taxes or other import charges for which the recipient is responsible, the situation will be handled taking into account the costs actually incurred and the applicable legislation.
If a right of withdrawal or other right provided for by law has not been validly exercised, any documentable costs directly incurred by Ischia Beauty as a result of the failed import, storage, return or handling of the shipment may be deducted from the refund of the price of the products, to the extent permitted by the applicable legislation.
15. Lost parcel
If the tracking shows anomalies or if the parcel is not delivered within the expected time, contact us at:
Ischia Beauty will carry out the necessary checks with the carrier.
The fact that the parcel has been handed over to the courier does not remove the consumer's rights against Ischia Beauty provided for by the applicable legislation.
16. Parcel or products damaged during transport
If, on delivery, the parcel or one of the products shows damage, contact us as soon as possible at:
Indicating, where available:
- order number;
- description of the problem;
- photographs of the parcel;
- photographs of the packaging;
- photographs of the damaged product.
Photographs can facilitate the check with the carrier and speed up the handling of the report, but they are not requested in such a way as to limit the rights granted to the consumer by law.
Reports concerning damaged or non-conforming products are handled in accordance with the applicable legislation and are not regarded as simple change-of-mind returns.
17. Delays in delivery
If a delay occurs, Ischia Beauty will do what is reasonably possible to provide assistance and check the status of the shipment.
For purchases subject to the Codice del Consumo, unless a different deadline has been agreed, the seller must deliver the products without unjustified delay and in any event within 30 days from the conclusion of the contract.
If Ischia Beauty does not comply with the agreed delivery deadline or the one laid down by law, the consumer may exercise the remedies granted by the applicable legislation.
In the cases provided for by law, the consumer may call on Ischia Beauty to deliver within an appropriate additional period and, if that period also expires without delivery, may terminate the contract.
When delivery by a specific date is an essential condition of the contract in the cases provided for by law, the consumer retains the further rights granted by the applicable legislation.
18. Contact
For any information regarding orders, shipping or deliveries you can contact:
Ischia Beauty Officine Termali s.r.l.
Via Michele Mazzella, 94
80077 Ischia (NA)
Italy
Email: info@ischiabeauty.com
Telephone: +39 081 99 69 75
Mobile: +39 351 013 4647
