Orders and shipping
How much does shipping cost?
In Italy €4.90, free on orders from €65. In the European Union €19.99, which becomes €9.99 for orders from €100. In the rest of the world €29.99, which becomes €19.99 for orders from €100. The thresholds are calculated on the total of the products net of any discounts.
Can I track my order?
Yes. When your parcel leaves, you will receive an email with the tracking code to follow it until delivery.
Do you ship abroad?
Yes, we ship throughout the European Union and to various countries outside the EU. For destinations outside the European Union, customs duties and taxes may apply and are the responsibility of the recipient.
Can I change or cancel an order already placed?
Write to us as soon as possible at info@ischiabeauty.com: if the order has not yet been shipped, we will do our best to help.
Products
What is Ischia thermal water?
It is the ingredient on which all our formulas are based. It comes from a 70 °C hyperthermal spring, with a salso-sulfate-alkaline-earthy composition, used exclusively by our company, and is certified for cosmetic use by prestigious independent Italian institutions. It is rich in minerals and trace elements and is characterized by slight natural radioactivity due to Radon, which contributes to skin well-being.
What is the Thermal Technology System?
It is the exclusive technology of the PROFORMULA line: vegan liposomes that contain our thermal water and carry the active ingredients into the deeper layers of the epidermis, increasing their effectiveness up to 12 times. The liposomes protect the molecular integrity of the active ingredient and ensure its gradual release.
Are your products tested?
The face creams and serums of the PROFORMULA line are tested by the University of Ferrara, with the related quality certification shown on each pack. Many products are also dermatologically tested on sensitive skin, and the body creams have passed the Patch Test with a zero score, meaning a total absence of irritant potential.
Are the products cruelty-free?
Yes. All Ischia Beauty products are paraben-free, cruelty-free and predominantly of natural origin.
What is the difference between your lines?
ESSENTIA is essential everyday care, minimalist but of premium quality. PROFORMULA is the high-tech line with the Thermal Technology System. ARGILLA brings the mud ritual of the island's spas to your home. THERÀPIA is dedicated to body well-being and sport. SOLÀRIA is the sun care line with second-generation reef-safe filters.
How do I choose the right products for my skin?
You can browse by skin type or by concern directly from the menu, or start from one of our complete routines, where the products are already selected to work together. If you have any doubts, write to us: we are happy to help you build the right routine.
Are the sunscreens really safe for the sea?
Yes. The SOLÀRIA line uses second-generation filters that exclude those recognized as harmful to coral reefs: they are reef-safe formulas, free from benzophenones, avobenzone, octocrylene, nano filters and silicones.
Purchases and account
Do I have to create an account to order?
No, you can complete your purchase as a guest. Creating an account, however, lets you track your orders and speeds up future purchases.
Which payment methods do you accept?
We accept the main credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, Klarna and bank transfer. The methods available for your order are shown at checkout. If you choose bank transfer, your order is prepared and shipped once the payment has been credited.
Can I buy your products in stores?
Yes. Ischia Beauty products are available in numerous hotels, spas, herbalist shops and beauty centers. You can find the point of sale nearest to you via our Store Locator.
Do you work with spas and beauty centers?
Yes, we have a Professional line dedicated to spas and beauty centers, with customizable treatments. You can find all the information on the Professional page.
Returns
Can I return a product?
Yes. You have 30 days from delivery to request a return. In the first 14 days the statutory right of withdrawal applies; from the 15th to the 30th day you can return products that have never been opened or used, intact and in their original packaging. If you simply change your mind, the return shipping costs are at your expense. To start a request, write to us at info@ischiabeauty.com. You can find all the details in our Returns and Refunds Policy.
Didn't find the answer?
Write to us at info@ischiabeauty.com or call us on +39 081 996975. We will reply as soon as possible.
